Packaging that Performs: How to Make Packaging Work (and Win)

ginIf branding is how you show up, packaging is how you start the conversation.

It’s your product’s first impression—on the shelf, in a supermarket scroll, in a friend’s fridge. And in less than 3 seconds, it decides whether someone picks you or passes you by.

At Studio Sorted, we’ve spent years building brands across food & beverage, hospitality, and culture. From cold coffee in glass beerbottles (Theka Coffee) to gut-friendly staples (Welly Belly) and nostalgic tamarind soda (Imli Pop)—packaging isn’t a layer we add at the end. It’s central to how we build brands.

packaging inspiration from around the world's supermarkets
Packaging is more than just pretty. It’s performance.

This blog breaks down 8 key principles from our talk with the WTF Insiders Community, Pack to the Future—a playbook for founders, marketers, and designers who want their packaging to do more than just “look good.”

1

Find the Joy

Great packaging captures the emotional win. What’s the delight in using your product? That’s what the design should amplify.

Take Juny’s for example! Here, the joy was entirely in the senses.

In Bangalore, there’s a specific kind of nostalgia that lives in the smell of fresh bakes. On street corners and near every Iyengar bakery, the aroma pulls entire neighbourhoods in. That memory, that moment was central to what Juny’s stood for.

Founder Ria’s vision was rooted in her own Bangalore upbringing, where baked goods weren’t just food, they were a shared experience. An ode to her childhood, her home, and that unmistakable scent became the creative north star for the brand’s identity.

We designed packaging that captured that sensory hit. Playful line illustrations of characters with their noses up: literally following the scent, became the emotional hook. And it worked. We even saw people posing with the boxes, mimicking the same expressions. The packaging didn’t just deliver joy-it mirrored it.

juny's packaging evokes a sense of joy in its customers bangalore nostalgia
Juny’s packs show people with their noses up—capturing the joy of fresh bakes in one glance.

Quick Summary:
Ask yourself: What moment of delight is this product unlocking?
How do I turn that into packaging shorthand?
  • Translate product joy into design language
  • Use colour, imagery and forms to signal emotion (not just health or utility)

2

It’s All About the Storyline

Packaging is the tightest version of your brand story. Every surface matters. From the name and claims to certifications, icons, and product hierarchy—it all needs to ladder up to a single narrative.

Our structure often follows the StoryBrand Framework: the customer is the hero, the product is the guide, and clarity wins.

the story brand framework: customer is the hero of their story
Image courtesy: Brand Story

Here's how Welly Belly's packaging plays a supporting role in solving the customer’s problem.

attractive packaging for a healthy staples fmcg brand using the story brand framework
Welly Belly told it's story by reframing a 'boring' health food product into something joyful, bold, and proudly everyday.
1. A Character

The hero of this story is the health-conscious Indian consumer, someone who wants to eat well every day, but is tired of being forced to choose between taste and nutrition. They’re navigating grocery aisles filled with dull, preachy, and clinical packaging. They want food that supports their gut and fits their lifestyle, without feeling like a punishment.

2. Has a Problem

The problem is emotional and cultural: most healthy staples are branded like medicine.
The colours are muted. The claims are preachy. And they reinforce the idea that eating healthy = compromise.
These customers want to feel good about their choices, not judged by them.

3. And Meets a Guide

Enter Welly Belly—a brand that understands this tension and doesn’t ask them to choose.
Welly Belly positions itself not as the expert preaching nutrition, but as the guide making gut-friendly food joyful and accessible. The brand understands the consumer’s lifestyle and wants them to feel better and eat better.

4. Who Gives Them a Plan

Welly Belly’s plan is simple:

  • Eat the food you already love
  • Keep your gut happy
  • Don’t compromise on taste or culture

The packaging becomes a key part of this plan. It communicates joy with unapologetic pink blocks, bold typography, and a tone that feels fresh and modern—not moralistic. The clean label system keeps things honest, while the colour makes it easy to spot (and love) on shelves.

5. And Calls Them to Action

Welly Belly invites its customers to reclaim their plate.
Instead of avoiding the grocery aisle for health foods, they’re encouraged to embrace it.
The bold visual language serves as a nudge-this is healthy, and you’ll actually enjoy it.
The CTA is unspoken but strong: pick this, and you won’t regret it.

6. That Helps Them Avoid Failure

By choosing Welly Belly, the customer avoids the disappointment of bland, guilt-inducing health foods.
They no longer have to settle for wellness products that look and feel like supplements.
They avoid falling back into eating choices that hurt their gut or ignore their health goals.

7. And Ends in Success

Success here is simple and powerful:

  • The customer eats food that tastes good
  • Their gut feels great
  • They feel proud of what’s in their kitchen and on their plate

Result? They’ve discovered a brand that aligns with their values, lifestyle, and personality. And that emotional connection begins right at the packaging.

Takeaways:
Think in story arcs.
Don’t just decorate, communicate.
  • Use the StoryBrand framework: customer as hero, product as guide
  • Build a clear information hierarchy around that

3

Embrace the Familiar

Raymond Loewy’s MAYA principle (Most Advanced Yet Acceptable) explains why great design sits right at the edge of newness.

We don’t trust things that look too unfamiliar. We don’t notice things that look too expected. The balance is the magic.

For deeper context, watch this TED Talk or this breakdown.

Raymond Loewy’s design principle of MAYA (1951)

Rebrands and the Maya Principle: Theka Coffee

Rebrands aren’t about starting over. They’re about evolving without losing what made people care in the first place. That’s where MAYA: Most Advanced Yet Acceptable, becomes crucial.

When we began rebranding Theka, the goal wasn’t to reinvent the product. The product was already loved.

Theka had found success with street-style cold coffee served in beer bottles. Its Hindi-inspired naming, desi flair, and affordability made it instantly accessible, especially to customers who didn’t see themselves in the barista world of espresso shots and specialty jargon.

After appearing on Shark Tank, Theka had national visibility. But it didn’t have a visual identity that could scale. The brand didn’t look legitimate enough to build trust across cities, franchise owners, or mainstream retail. That’s where the rebrand had to thread the needle.

What we kept (the Acceptable)
  • The desi soul of the product
  • Familiar formats like beer bottles
  • Hindi-named SKUs that resonated with its base
  • Its accessible, non-pretentious voice
What we introduced (the Advanced)
  • Gabru: a confident, moustached mascot who personified everything people already loved about Theka—drama, relatability, and pride.
  • A visual system that felt punchy, scalable, and sharp, giving Theka legitimacy without making it sterile.
  • Typography and layout grids that could travel from street carts to franchise boards and social feeds.

Gabru didn’t replace Theka’s charm. He amplified it. He made the energy tangible, bridging the raw edge of the street with the trustworthiness needed to scale.

Theka Coffee didn’t need a new identity. It needed a clearer, louder version of the one it already had.
The takeaway?
In a rebrand, change isn't about moving forward fast—it’s about moving forward without losing your people.
MAYA reminds us to listen to what worked, protect what mattered, and evolve what’s necessary.

  • Great packaging = familiar visuals + a fresh angle
  • Use known codes to ease adoption of new formats
  • MAYA = blend neophilia + neophobia

4

Disrupt the Industry

Sometimes it’s not about fitting in. It’s about flipping expectations.

Graza put olive oil in a squeeze bottle, breaking the category while increasing usability. Image courtesy: Graza Olive Oil
Liquid Death canned water with metalcore visuals—and outsold plastic on attitude alone. Image Courtesy: Liquid Death
Oatly used editorial copy and blocky layouts to make oat milk feel like a media brand. Image credits: Oatly

But packaging disruption is high risk. Remember Crystal Pepsi? It was a transparent soda that no one trusted. Or Tropicana’s rebrand in 2009 that tanked sales by removing the familiar orange-with-straw.

Change is great, but it backfires by abandoning recognizable elements that consumers had emotional connections with: both tangible and intangible.

Quick Summary:
To sell something familiar, you must make it surprising, and to sell something surprising, your must make it familiar.
  • Disruptive packaging reframes expectations while still maintaining clarity. Disruption = reframing how a product is seen
  • Great examples disrupt structure, not sense: Graza, Oatly, Liquid Death
  • Failed examples show what happens when disruption confuses the customer: Crystal Pepsi, Tropicana

5

Good Design Is Invisible

Not every design needs to shout. In fact, the best ones often whisper, quietly guiding the eye without distracting from the product.

Consumers only spend 3 to 7 seconds on average looking at the front of a pack. And the first thing they see? Usually the top third and center-left.

This is where layout, typography, and subtle print finishes play a crucial role. Whether it’s gloss vs matte texture or the placement of your core claim, these choices tell the user where to look and what to feel—without them ever realising it.

Quick Summary:
Everybody LOVES an upgrade but no one wants a shock.
  • Minimise noise, maximise direction
  • Use layout hierarchy to lead the eye
  • Print finishes (like matte/gloss) can increase engagement

6

Please Your Primary Audience First

Trying to please everyone leads to forgettable design. Instead, zero in on your bullseye audience—and make them feel seen.

For Imli Pop, we built the entire brand experience for Indian 90s kids. The tone, the colours, even the launch—all designed to hit that nostalgia circuit hard. The result? Even people outside the core audience felt the pull.

Imli Pop’s nostalgia-first design drew in a wider audience by going deep, not wide.

Quick Summary:
Go all out in pleasing your primary audience and then others will follow.
  • Design for the people who will love you most
  • Cultural resonance spreads from a strong centre
  • Start narrow, scale wide

7

Form Follows Function (and Context)

Packaging isn’t a flat surface—it’s a 3D experience. It lives on shelves, in bags, on messy kitchen counters.

Originality is great, but it means little if the function fails. The job of packaging is to serve the product first, and context second.

FAE Beauty is a great example of learning this the hard way. Their original lip gloss packaging was unique but overly complex—it looked cool but wasn’t easy to use or stack. They switched to a more conventional format used across the category. The twist? Their bold design system and transparent tube still made it stand out. The lesson: usability first, distinctiveness second.

FAE Beauty dialled back their complicated packaging, but kept the vibe. Image Courtesy: FAE Beauty

Then there’s Inde Wild. Their lip treatment comes in a minimal tube with clean labelling. Nothing groundbreaking. But the campaign around it—the story, the ritual, the visuals—makes it magnetic. The packaging plays support while the storytelling does the heavy lifting.

Inde Wild let the story elevate a minimal pack. Borrowing from other categories helps you find structure that already works. Image Courtesy: Inde Wild

At Sorted, we often borrow proven formats from unrelated industries: wine labels for kombuchas, editorial grid systems for oat milk, and remix them for new use cases.

As Virgil Abloh once said,

Quick Summary:

  • Prioritise usability and physical context
  • Familiar formats can still stand out with great design
  • Let the pack support the story, not carry all the weight

8

Know How People Actually See Packs

Let’s talk eye movement.

Designing for this is less about decoration and more about psychology. Put key info where eyes naturally land, and use structure to slow them down just enough.

Good design feels intuitive—because it literally is.

Top-third layout and central blocks help anchor attention in a fast-scan world.

Quick Stats:

  • Average time on front of pack: 3-7 sec
  • Time to first fixation on logo: 1.3 sec.
  • % of users who read back of pack: 27-40%
  • Most fixated zones: Top and center, center and left

Final Word: Packaging Is How Brands Perform in the Wild

Packaging isn’t a design asset. It’s your product’s stage. It performs in stores, on shelves, in carts, on camera.

If your brand is ready to show up better—on shelves, in hand, in memory—we’d love to help make that happen.

Check out more of our work